{"id":1917,"date":"2019-03-25T13:31:09","date_gmt":"2019-03-25T13:31:09","guid":{"rendered":"https:\/\/rentosauna.fi\/?page_id=1917"},"modified":"2025-05-12T18:04:45","modified_gmt":"2025-05-12T16:04:45","slug":"termsofdelivery","status":"publish","type":"page","link":"https:\/\/rentosauna.fi\/en\/termsofdelivery\/","title":{"rendered":"Terms of delivery"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#000000;--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:350%;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:56;line-height:1.4;\">Terms of delivery<\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p>Valid from March 6th 2020<\/p>\n<p><strong>The possibility to buy in the Rento online shop ends on 13th of May 2025. You will continue to find products through our distribution channels.<\/strong><\/p>\n<p>Tammer Brands Oy (VAT FI01536341) operates the Rento online store, selling consumer products to adult individuals in Finland. All prices include Finnish VAT. We reserve the right to alter product prices and delivery costs at a time of our choosing.<\/p>\n<p>Please contact us for purchase options outside Finland, or for purchases to companies. Orders to organizations or to destinations outside Finland cannot be placed on the Rento online store.<\/p>\n<p><strong>Customer Service<br \/>\n<\/strong>Tammer Brands Outlet Flamingo<strong><br \/>\n<\/strong>Phone: +358 50\u00a0448 5010 (during store hours)<br \/>\nEmail: <a href=\"&#x6d;&#97;i&#x6c;&#x74;&#111;:&#x6f;&#x75;&#116;l&#x65;&#x74;&#46;f&#x6c;&#x61;&#109;i&#x6e;&#103;&#111;&#64;&#x74;&#97;m&#x6d;&#x65;&#114;b&#x72;&#x61;&#110;d&#x73;&#x2e;&#102;i\">&#x6f;&#x75;&#116;l&#x65;&#x74;&#46;fl&#x61;&#x6d;&#105;n&#x67;&#x6f;&#64;&#116;a&#x6d;&#x6d;&#101;r&#x62;&#x72;&#97;&#110;d&#x73;&#x2e;&#102;i<\/a><br \/>\nSocial media: <a href=\"http:\/\/www.facebook.com\/TammerBrandsOutletFlamingo\">www.facebook.com\/TammerBrandsOutletFlamingo<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:20px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#000000;--awb-divider-hover-color:#000000;--awb-icon-color:#000000;--awb-title-color:#009966;--awb-content-color:#000000;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#009966;--awb-title-font-family:&quot;arquitecta-std-heavy&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:150%;--awb-title-line-height:1.5;--awb-content-font-family:&quot;arquitecta-std-book&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-1917-1\"><div class=\"fusion-panel panel-default panel-f8c5f58242f237961 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f8c5f58242f237961\"><a aria-expanded=\"false\" aria-controls=\"f8c5f58242f237961\" role=\"button\" data-toggle=\"collapse\" data-target=\"#f8c5f58242f237961\" href=\"#f8c5f58242f237961\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Ordering<\/span><\/a><\/h4><\/div><div id=\"f8c5f58242f237961\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f8c5f58242f237961\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Products can be ordered by placing them into the shopping cart on the website and then paying them with online credit card or bank payment. All customer data is handled confidentially. The personal information gathered during the transaction are only used for matter pertaining to the order in question, and will not be stored permanently. Ordering from our online store requires agreeing with the current terms of delivery and our data management principles. You may find more information on data management on the Tammer Brands website &#8220;<a href=\"https:\/\/www.tammerbrands.fi\/en\/data-protection\/consumer-online-store-data-security\/\">Consumer online store data security<\/a>&#8220;.<\/p>\n<p>Upon successful completion of an order and payment, an email message containing confirmation will be sent to the address provided during order placement. Delivery of this message requires entering a valid and functional email address during order placement.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-68b1d06ae036ee9bd fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_68b1d06ae036ee9bd\"><a aria-expanded=\"false\" aria-controls=\"68b1d06ae036ee9bd\" role=\"button\" data-toggle=\"collapse\" data-target=\"#68b1d06ae036ee9bd\" href=\"#68b1d06ae036ee9bd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Payment<\/span><\/a><\/h4><\/div><div id=\"68b1d06ae036ee9bd\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_68b1d06ae036ee9bd\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Paytrail Plc (VAT FI21228397) provides the online payment service on this website, in cooperation with Finnish and international banks and credit card companies. Payment can be completed via credit card, but also with direct payment from a Finnish bank. If you have an account and online authentication methods for a Finnish bank, you may choose this as a payment method. The payment recipient visible on your bank statement will list Paytrail as the recipient. The seller primarily handles dispute cases. Paytrail provides additional information on their website on &#8220;<a href=\"https:\/\/www.paytrail.com\/en\/terms-and-conditions\">Terms and conditions<\/a>&#8221; as well as &#8220;<a href=\"https:\/\/www.paytrail.com\/en\/customer-service\">Customer service<\/a>&#8220;.<\/p>\n<p>Paytrail Plc<br \/>\nInnova 2<br \/>\nLutakonaukio 7<br \/>\n40100 Jyv\u00e4skyl\u00e4<br \/>\nFinland<br \/>\nTel.: <a href=\"http:\/\/Tel:+358207181830\"><span id=\"hs_cos_wrapper_post_body\" class=\"hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text\" data-hs-cos-general-type=\"meta_field\" data-hs-cos-type=\"rich_text\">+358 20 718 1830<\/span><\/a><br \/>\n<a href=\"http:\/\/www.paytrail.com\">www.paytrail.com<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5905ebb16e91fc620 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5905ebb16e91fc620\"><a aria-expanded=\"false\" aria-controls=\"5905ebb16e91fc620\" role=\"button\" data-toggle=\"collapse\" data-target=\"#5905ebb16e91fc620\" href=\"#5905ebb16e91fc620\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Delivery method and shipping costs<\/span><\/a><\/h4><\/div><div id=\"5905ebb16e91fc620\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5905ebb16e91fc620\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The products are delivered within five business days in Finland. Tammer Brands is not responsible for delays caused by force majeure conditions. We will provide information on any foreseeable delays in delivery on the online store.<\/p>\n<p>The products will be shipped from the Tammer Brands warehouse using Finnish postal services (Posti). Additionally, we use Consignor software for handling shipping details. Posti and\/or Consignor will provide shipment tracking and delivery notifications based on the contact information you provide during order placement.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Shipping costs, Finland 6,90 \u20ac\/order<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The price of shipment will be visible during the shopping cart process before entering payment information.<\/p>\n<p>For further details, see <a href=\"https:\/\/www.posti.fi\/index-en.html\">https:\/\/www.posti.fi\/index-en.html<\/a> and <a href=\"https:\/\/www.consignor.co.uk\/\">https:\/\/www.consignor.co.uk\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-43db25d7e600cbfe6 fusion-toggle-no-divider\" style=\"--awb-title-color:#009966;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_43db25d7e600cbfe6\"><a aria-expanded=\"false\" aria-controls=\"43db25d7e600cbfe6\" role=\"button\" data-toggle=\"collapse\" data-target=\"#43db25d7e600cbfe6\" href=\"#43db25d7e600cbfe6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Terms of cancellation and return<\/span><\/a><\/h4><\/div><div id=\"43db25d7e600cbfe6\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_43db25d7e600cbfe6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>As per the EU directive on consumer rights, the consumer as the right to cancel and return the order (right of withdrawal) for a period of 14 days upon receiving the order. If you wish to return a delivered order, please <strong>fill in the return form<\/strong> <a href=\"https:\/\/rentosauna.fi\/en\/cancellation-and-return-form\/\"><strong>HERE<\/strong><\/a>. In return, we will send you a customer return code, which you can use to send the returned products free of charge from the Post Office to the return address below.<\/p>\n<p>When returning the product, the item must be returned in original condition and in the original packaging, within 14 days of receiving return instructions.<\/p>\n<p>Opened or used cosmetic products cannot be returned. However, we will replace any defective products with a new one.<\/p>\n<p><strong>Return address:<br \/>\n<\/strong>Tammer Brands Outlet Flamingo<br \/>\nTasetie 8<br \/>\n01510 VANTAA<\/p>\n<p>If the product is returned by a means of delivery other than Post, the customer is responsible for the shipping costs.<\/p>\n<p>Payment will be refunded within 14 days from the arrival and inspection of the product.<\/p>\n<p>Failure to claim a delivery from shipping does not constitute usage of the right of withdrawal. An unclaimed package will not be refunded, unless the seller has been notified of order cancellation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-39db1388017058cea fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_39db1388017058cea\"><a aria-expanded=\"false\" aria-controls=\"39db1388017058cea\" role=\"button\" data-toggle=\"collapse\" data-target=\"#39db1388017058cea\" href=\"#39db1388017058cea\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Disputes and complaints<\/span><\/a><\/h4><\/div><div id=\"39db1388017058cea\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_39db1388017058cea\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If the product has not arrived within the delivery time period, it is broken or otherwise does not match the product ordered, you must notify the seller within 14 days. If the package has incurred damaged during shipping, a complaint should be filed with the shipping company.<\/p>\n<p><strong>Customer Service<br \/>\n<\/strong>Tammer Brands Outlet | FLAMINGO<br \/>\nPhone: +358 50\u00a0448 5010 (during store hours)<br \/>\nEmail: <a href=\"mai&#108;&#116;&#111;&#x3a;&#x6f;&#x75;&#x74;&#x6c;&#x65;t&#46;f&#108;&#97;&#109;&#105;&#x6e;&#x67;&#x6f;&#x40;&#x74;&#x61;mme&#114;&#98;&#114;&#x61;&#x6e;&#x64;&#x73;&#x2e;&#x66;i\">&#x6f;&#x75;&#x74;&#x6c;&#x65;&#x74;&#x2e;&#x66;&#108;&#97;&#109;&#105;&#110;&#103;&#111;&#64;tam&#x6d;&#x65;&#x72;&#x62;&#x72;&#x61;&#x6e;&#x64;&#x73;&#46;&#102;&#105;<\/a><br \/>\nSocial media: <a href=\"http:\/\/www.facebook.com\/TammerBrandsOutletFlamingo\">www.facebook.com\/TammerBrandsOutletFlamingo<\/a><\/p>\n<h6><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">Products purchased outside the Rento online store<\/span><\/span><\/h6>\n<p>According to the Consumer Protection Act (Kuluttajasuojalaki), the primary location for returning a malfunctioning product is the seller\u2019s place of business. However, your feedback is our priority in regard to product development and quality assurance. At Tammer Brands Oy, we always process written complaints. This creates fewer misunderstandings and better legal protection for you. If you suspect that the product has some material or manufacturing defect, please fill out the necessary information in the form as accurately as possible so that we may process your claim properly and as quickly as possible.<\/p>\n<p><a href=\"https:\/\/lomakkeet.tammerbrands.fi\/tuotepalaute\/en\">Product Feedback Form \u00bb<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><p>\u00a0<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1917","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/pages\/1917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/comments?post=1917"}],"version-history":[{"count":20,"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/pages\/1917\/revisions"}],"predecessor-version":[{"id":8652,"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/pages\/1917\/revisions\/8652"}],"wp:attachment":[{"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/media?parent=1917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}