{"id":8670,"date":"2025-05-20T16:27:22","date_gmt":"2025-05-20T14:27:22","guid":{"rendered":"https:\/\/rentosauna.fi\/customer-service\/"},"modified":"2025-05-20T16:30:21","modified_gmt":"2025-05-20T14:30:21","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/rentosauna.fi\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#000000;--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:350%;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:56;line-height:1.4;\">Customer service<\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p>To help us respond to your questions and enquiries as quickly as possible, please refer to the drop-down menus on the right and send your contact through the appropriate channel. In the green boxes below you will find the email shortcuts.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:20px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#000000;--awb-divider-hover-color:#000000;--awb-icon-color:#000000;--awb-title-color:#009966;--awb-content-color:#000000;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#009966;--awb-title-font-family:&quot;arquitecta-std-heavy&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:140%;--awb-content-font-family:&quot;arquitecta-std-book&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-8670-1\"><div class=\"fusion-panel panel-default panel-043b0454630d1516b fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_043b0454630d1516b\"><a aria-expanded=\"false\" aria-controls=\"043b0454630d1516b\" role=\"button\" data-toggle=\"collapse\" data-target=\"#043b0454630d1516b\" href=\"#043b0454630d1516b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Product support<\/span><\/a><\/h4><\/div><div id=\"043b0454630d1516b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_043b0454630d1516b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>According to the Consumer Protection Act, the primary location for returning a malfunctioning product is the seller\u2019s place of business. However, your feedback is our priority in regard to product development and quality assurance. At Tammer Brands Ltd, we always process written complaints. This creates fewer misunderstandings and better legal protection for you. If you suspect a material or manufacturing defect in a product, please fill in the form on the Tammer Brands Ltd website with the necessary information as accurately as possible so that we can process your complaint properly and as quickly as possible.<\/p>\n<p><a href=\"https:\/\/lomakkeet.tammerbrands.fi\/tuotepalaute\/en\" target=\"_blank\" rel=\"noopener noreferrer\">Product feedback form \u00bb<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-88e303a6949ac3fc1 fusion-toggle-no-divider\" style=\"--awb-title-color:#009966;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_88e303a6949ac3fc1\"><a aria-expanded=\"false\" aria-controls=\"88e303a6949ac3fc1\" role=\"button\" data-toggle=\"collapse\" data-target=\"#88e303a6949ac3fc1\" href=\"#88e303a6949ac3fc1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Marketing<\/span><\/a><\/h4><\/div><div id=\"88e303a6949ac3fc1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_88e303a6949ac3fc1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>For enquiries about marketing, branding or events:<\/p>\n<p><a href=\"&#109;&#x61;&#105;&#x6c;t&#x6f;:&#109;&#x61;&#114;&#x6b;&#101;&#x74;i&#x6e;g&#64;&#x74;&#97;&#x6d;m&#x65;r&#x62;&#x72;&#97;&#x6e;&#100;&#x73;&#46;&#x66;i\" target=\"_blank\" rel=\"noopener noreferrer\">&#109;&#x61;r&#107;&#x65;t&#x69;&#x6e;&#103;&#x40;t&#97;&#x6d;m&#101;&#x72;&#98;&#x72;a&#110;&#x64;s&#46;&#x66;&#105;<\/a><\/p>\n<p>See also the Brand Gallery<a href=\"https:\/\/xfer.tammerbrands.fi\/brandmaterials\/rento-en.html\" target=\"_blank\" rel=\"noopener\"> here. &#8220;<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fb94a6bfbd2ff07cc fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fb94a6bfbd2ff07cc\"><a aria-expanded=\"false\" aria-controls=\"fb94a6bfbd2ff07cc\" role=\"button\" data-toggle=\"collapse\" data-target=\"#fb94a6bfbd2ff07cc\" href=\"#fb94a6bfbd2ff07cc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Retailers<\/span><\/a><\/h4><\/div><div id=\"fb94a6bfbd2ff07cc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fb94a6bfbd2ff07cc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Retailers are served by Tammer Brands Ltd&#8217;s customer service Mon-Fri from 8 am to 4 pm (UTC+2)<\/p>\n<div class=\"fusion-text\">\n<p>Tammer Brands Ltd<br \/>\nPL 107<br \/>\n33101 Tampere, Finland<br \/>\n<a href=\"tel:+35832521111\">+358 3 252 1111<\/a><br \/>\n<a href=\"&#x6d;&#x61;&#105;&#108;to&#x3a;&#x74;&#x61;&#109;me&#x72;&#x62;&#x72;&#97;&#110;d&#x73;&#x40;&#x74;&#97;&#109;m&#x65;&#x72;&#x62;&#114;&#97;nd&#x73;&#x2e;&#x66;&#105;\" target=\"_blank\" rel=\"noopener noreferrer\">&#x74;&#x61;&#109;m&#x65;&#x72;&#98;ra&#x6e;&#x64;&#115;&#64;&#x74;&#x61;&#109;&#109;e&#x72;&#x62;&#114;a&#x6e;&#x64;&#115;&#46;f&#x69;<\/a><br \/>\n<a href=\"http:\/\/www.tammerbrands.fi\/en\" target=\"_blank\" rel=\"noopener noreferrer\">www.tammerbrands.fi\/en<\/a><\/p>\n<p><a href=\"https:\/\/rentosauna.fi\/en\/retailers\/\">See also our retailer pages \u00bb<br \/>\n<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:5%;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-3 fusion-content-boxes-1 content-boxes-icon-on-top content-left\" style=\"--awb-backgroundcolor:#009966;--awb-body-color:#ffffff;--awb-title-color:#ffffff;--awb-hover-accent-color:#ffffff;--awb-circle-hover-accent-color:transparent;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#009966;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-box link-type-text icon-hover-animation-fade\" data-link=\"&#109;&#x61;&#x69;l&#116;&#x6f;:&#112;&#x72;o&#100;&#x75;c&#116;&#x73;&#x75;&#112;&#x70;&#x6f;r&#116;&#x40;t&#97;&#x6d;m&#101;&#x72;&#x62;&#114;&#x61;&#x6e;d&#115;&#x2e;f&#105;\" data-link-target=\"_self\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"&#109;&#x61;&#105;&#x6c;&#116;&#x6f;:&#x70;r&#x6f;d&#117;&#x63;&#116;&#x73;&#117;&#x70;&#112;&#x6f;r&#x74;&#64;&#x74;a&#109;&#x6d;&#101;&#x72;&#98;&#x72;&#97;&#x6e;d&#x73;&#46;&#x66;i\" target=\"_self\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 21px;line-height:normal;font-size:21px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-envelope fas circle-no\"><\/i><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:18px;--fontSize:18;line-height:1.5;\">Product support<\/h4><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Product enquiries<br \/>\nand feedback:<br \/>\n&#x70;&#x72;&#x6f;&#x64;&#117;&#99;&#116;su&#x70;&#x70;&#x6f;&#x72;&#x74;&#64;&#116;&#97;mm&#x65;&#x72;&#x62;&#x72;&#x61;&#110;&#100;&#115;&#46;f&#x69;<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:#009966;\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper-background link-area-box link-type-text icon-hover-animation-fade\" data-link=\"&#x6d;&#97;i&#x6c;&#116;o&#x3a;&#x6d;&#97;&#x72;&#x6b;&#101;t&#x69;&#110;g&#x40;&#x74;&#97;&#x6d;&#x6d;&#101;r&#x62;&#114;a&#x6e;&#x64;&#115;&#x2e;&#x66;&#105;\" data-link-target=\"_self\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"&#109;&#97;&#x69;l&#116;&#x6f;&#x3a;m&#97;&#x72;&#x6b;e&#116;&#x69;&#x6e;g&#64;&#x74;&#x61;m&#109;&#x65;&#x72;b&#114;&#x61;n&#100;&#115;&#x2e;f&#105;\" target=\"_self\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 21px;line-height:normal;font-size:21px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-envelope fas circle-no\"><\/i><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:18px;--fontSize:18;line-height:1.5;\">Marketing<\/h4><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>For marketing, branding or<br \/>\nevents enquiries:<br \/>\n&#109;&#x61;r&#x6b;&#x65;&#116;&#x69;n&#103;&#x40;&#116;&#x61;m&#109;&#x65;r&#x62;r&#97;&#x6e;d&#x73;&#x2e;&#102;&#x69;<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:#009966;\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-box link-type-text icon-hover-animation-fade\" data-link=\"&#x6d;&#97;i&#x6c;&#x74;&#111;:&#x74;&#x61;&#109;m&#x65;&#x72;&#98;r&#x61;&#x6e;&#100;s&#x40;&#116;&#97;m&#x6d;&#101;r&#x62;&#x72;&#97;n&#x64;&#x73;&#46;f&#x69;\" data-link-target=\"_self\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"&#109;&#x61;&#105;&#x6c;t&#x6f;:&#116;&#x61;&#109;&#x6d;e&#x72;b&#114;&#x61;&#110;&#x64;s&#x40;t&#97;&#x6d;&#109;&#x65;r&#x62;r&#97;&#x6e;&#100;&#x73;&#46;&#x66;i\" target=\"_self\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 21px;line-height:normal;font-size:21px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-envelope fas circle-no\"><\/i><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:18px;--fontSize:18;line-height:1.5;\">Customer service for retailers<\/h4><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Retailers are served by Tammer Brands Customer Service:<br \/>\n&#116;&#x61;&#x6d;m&#101;&#x72;b&#114;&#x61;&#x6e;&#100;&#x73;&#x40;t&#97;&#x6d;m&#101;&#x72;&#x62;&#114;&#x61;&#x6e;d&#115;&#x2e;f&#105;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8670","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/pages\/8670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/comments?post=8670"}],"version-history":[{"count":3,"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/pages\/8670\/revisions"}],"predecessor-version":[{"id":8674,"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/pages\/8670\/revisions\/8674"}],"wp:attachment":[{"href":"https:\/\/rentosauna.fi\/en\/wp-json\/wp\/v2\/media?parent=8670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}