Terms of delivery

Valid from April 1st 2019

Tammer Brands Oy (VAT FI01536341) operates the Rento online store, selling consumer products to adult individuals within the European Union and EEA countries. All prices include Finnish VAT. We reserve the right to alter product prices and delivery costs at a time of our choosing.

Please contact us for purchase options outside the EU or EEA countries, or for purchases to companies. Orders to organizations or to destinations outside the EU/EEA cannot be placed on the Rento online store.

Customer Service
Tammer Brands Outlet | Flamingo
Phone: +358 50 448 5010 (during store hours)
Email: outlet.flamingo@tammerbrands.fi
Social media: www.facebook.com/TammerBrandsOutletFlamingo

Products can be ordered by placing them into the shopping cart on the website and then paying them with online credit card or bank payment. All customer data is handled confidentially. The personal information gathered during the transaction are only used for matter pertaining to the order in question, and will not be stored permanently. Ordering from our online store requires agreeing with the current terms of delivery and our data management principles. You may find more information on data management on the Tammer Brands website “Consumer online store data security“.

Upon successful completion of an order and payment, an email message containing confirmation will be sent to the address provided during order placement. Delivery of this message requires entering a valid and functional email address during order placement.

Paytrail Plc (VAT FI21228397) provides the online payment service on this website, in cooperation with Finnish and international banks and credit card companies. Payment can be completed via credit card, but also with direct payment from a Finnish bank. If you have an account and online authentication methods for a Finnish bank, you may choose this as a payment method. The payment recipient visible on your bank statement will list Paytrail as the recipient. The seller primarily handles dispute cases. Paytrail provides additional information on their website on “Terms and conditions” as well as “Customer service“.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
Tel.: +358 20 718 1830
www.paytrail.com

The products are delivered within five business days in Finland, ten business days for other EU and EEA countries. Tammer Brands is not responsible for delays caused by force majeure conditions. We will provide information on any foreseeable delays in delivery on the online store.

The products will be shipped from the Tammer Brands warehouse using Finnish postal services (Posti). Additionally, we use Consignor software for handling shipping details. Posti and/or Consignor will provide shipment tracking and delivery notifications based on the contact information you provide during order placement.

    • Shipping costs, Finland 6,90 €/order
    • Shipping costs, EU and EEA countries 15,00 €/order

The price of shipment will be visible during the shopping cart process before entering payment information.

The products can be shipped to any country within the EU and EEA countries (EU+Norway, Liechtenstein and Iceland).

For further details, see https://www.posti.fi/index-en.html and https://www.consignor.co.uk/

As per the EU directive on consumer rights, the consumer as the right to cancel and return the order (right of withdrawal) for a period of 14 days upon receiving the order. The return delivery costs are handled by the seller. Please contact us for exact instructions on product return. When returning the product, the item must be returned in original condition and in the original packaging, within 14 days of receiving return instructions. Payment will be refunded within 14 days from the arrival and inspection of the product.

Customer Service
Tammer Brands Outlet | Flamingo
Phone: +358 50 448 5010 (during store hours)
Email: outlet.flamingo@tammerbrands.fi
Social media: www.facebook.com/TammerBrandsOutletFlamingo

Failure to claim a delivery from shipping does not constitute usage of the right of withdrawal. An unclaimed package will not be refunded, unless the seller has been notified of order cancellation.

If the product has not arrived within the delivery time period, it is broken or otherwise does not match the product ordered, you must notify the seller within 14 days. If the package has incurred damaged during shipping, a complaint should be filed with the shipping company.

Customer Service
Tammer Brands Outlet | FLAMINGO
Phone: +358 50 448 5010 (during store hours)
Email: outlet.flamingo@tammerbrands.fi
Social media: www.facebook.com/TammerBrandsOutletFlamingo

Products purchased outside the Rento online store

According to the Consumer Protection Act (Kuluttajasuojalaki), the primary location for returning a malfunctioning product is the seller’s place of business. However, your feedback is our priority in regard to product development and quality assurance. At Tammer Brands Oy, we always process written complaints. This creates fewer misunderstandings and better legal protection for you. If you suspect that the product has some material or manufacturing defect, please fill out the necessary information in the form as accurately as possible so that we may process your claim properly and as quickly as possible.

Product Feedback Form »